Saturday, January 21, 2012

Oracle Fusion CRM

Oracle Fusion CRM: The New Standard for Customer Relationship Management



Oracle Fusion Customer Relationship Management (CRM), a component of the Oracle Fusion Applications suite, sets a new standard for CRM in sales performance management, enterprise integration, and business flexibility:
  • Comprehensive sales suite solution drives better sales performance management
  • Role-based user experience provides sales executives, sales managers, and sales reps with information when they need it
  • Modular, flexible, and extensible approach for rapid adoption
  • 100% standards-based infrastructure reduces the cost of staffing, implementation, and maintenance
  • Available on demand or on premise
  • Maximize revenue potential: Siebel CRM and Oracle CRM On Demand customers can take advantage of Fusion CRM’s sales planning module to create optimized sales territory, incentive compensation, and quota recommendations
  • Gain a single view of your customer across the enterprise: Oracle E-Business Suite, PeopleSoft, JD Edwards, and Siebel CRM customers can leverage Fusion Customer Hub to consolidate and cleanse customer data across the enterprise
  • Centralize order orchestration across multiple capture and fulfillment systems:Fusion Distributed Order Orchestration provides Siebel CRM customers with faster time to revenue through optimized fulfillment processes and more accurate order promising through a global view of supply
  • Learn more about Fusion Applications



StandardNew CapabilitiesBusiness Benefit
Maximize revenue with better sales planning
  • Integrated territory management
  • Quota management and incentive compensation alignment
  • Advanced forecasting
  • Equitable distribution of revenue opportunities among sales reps for optimal sales coverage
  • Shorter time between sales planning and sales execution
  • Easy monitoring and adjustment of performance to plan
Improve sales pipeline with smarter prospecting
  • White space analysis of hidden opportunities in new and existing accounts
  • Advanced lead management
  • Sales campaigns
  • Shortened sales cycle
  • Highest potential leads most likely to close
  • Improved lead nurturing
Increase sales efficiency and effectiveness through greater productivity
  • 360-degree view of the customer
  • Contextual intelligence and collaborative social networks
  • Mobile and desktop integration
  • Higher win-rates with quick access to the right information at the right time
  • Shared best practices across sales teams
  • Increased user adoption and faster response to customer requests

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